Shipping & Returns

Shipping Policy

 

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

 

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

 

3. Returns

Solai will happily accept returns as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition. 

If you would like to return an item, email us at info@solai.uk and we will send you a free return label. We can either arrange for a courier to collect the parcel from your preferred address, or if you'd rather have more timing flexibility, you have the option to deposit the parcel at your local DPD drop-off point.

 

If you are returning a parcel from abroad, import charges may apply.

 

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days.

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 21 days. 

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.6 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

 

5. Duties & Taxes

5.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

5.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Solai encourages you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Solai at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

 

6. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.

 

 

 

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